Privacy Policy

This Privacy Policy explains how Alerwag Auto Workshop ("we", "us", or "our") collects, uses, and protects personal data when you use our online platform and related services.

Business name: Alerwag Auto Workshop
Address: Brockhausengasse 757, 1220 Wien, Austria
Email: service@alerwag.shop

Information We Collect

We may collect the following categories of personal data when you use our site, request services, or contact us:

• Contact details (name, email address, phone number, mailing address)
• Vehicle-related details you provide for service scheduling or inquiries
• Account and preference information if you create or manage an account
• Usage data, log data, and device information collected through cookies or similar technologies
• Payment-related information processed by our secure payment partners (we do not store full payment card data)

How We Use Information

We process personal data for the following purposes:

• To provide, operate, and improve our auto workshop services and online platform
• To schedule, confirm, and manage service appointments
• To communicate with you regarding inquiries, support requests, and service updates
• To process payments securely through trusted payment processors
• To personalize content and improve user experience on our site
• To comply with legal obligations and protect our legal rights

Legal Bases for Processing

Where required, we rely on lawful bases such as consent, performance of a contract, compliance with legal obligations, and our legitimate interests (for example, improving services and ensuring security) to process personal data.

Cookies and Similar Technologies

We use cookies and similar technologies to enable core site functionality, remember your preferences, analyze traffic, and improve the performance of our platform. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Data Sharing

We may share personal data with:

• Service providers assisting with hosting, analytics, communications, scheduling, and payments
• Professional advisors and legal authorities when required by law or to protect our rights
• Business partners only as needed to deliver the services you request

We do not sell personal data.

International Transfers

If personal data is transferred across borders, we apply appropriate safeguards in line with applicable data protection laws to protect your information.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to processing or request data portability. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at service@alerwag.shop. We may need to verify your identity before fulfilling certain requests.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version on our site and indicate the latest revision date. Continued use of our services after changes constitutes acceptance of the updated policy.